One proven platform. Customised for your industry.
Every AION deployment runs the same four managed AI agents — AION Front Desk, Engagement, Growth and Operations. An Industry Pack customises them for your sector: terminology, business rules, compliance, integrations, knowledge, workflows, forms, templates and KPIs.
One Core PlatformFour agents, identical proven architecture for every customer
~80% PlatformReusable capabilities shared across every vertical
~20% Industry PackSector knowledge, compliance, workflows and integrations
Platform, Not Bespoke Builds
A proven AI platform with industry-specific expertise.
You are not buying a bespoke solution built from scratch for your sector. You are deploying a proven platform, then switching on the pack that makes it fluent in your industry.
~80% — PROVEN CORE PLATFORM
~20% — PACK
Identical for every customer — conversation, workflows, integrations, reporting, securityYour sector’s terminology, compliance, knowledge and KPIs
What stays the same — the platform (~80%)
Proven, reusable capabilities.
Natural conversation across voice, chat and email
Calendar management and task creation
CRM integration and knowledge retrieval
Workflow automation and human hand-off
Reporting, analytics and escalation rules
AI memory, security, permissions and audit logging
What the pack customises (~20%)
Your sector, encoded.
Terminology and industry-specific prompts
Business rules and compliance requirements
Sector integrations and knowledge base
Workflows, forms and templates
KPIs and reporting views
How It Is Packaged
Three layers. One managed service.
Start with the Core Platform, add the Industry Pack for your sector, then extend with Enterprise Modules as operational needs grow.
Layer 1Core Platform — four AION agents
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Layer 2Industry Pack for your sector
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Layer 3Enterprise Modules as you grow
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AIONOne governed managed service
Layer 1 — Core Platform
The four AION agents
AION Front Desk — enquiries, bookings, routing
AION Engagement — follow-ups and nurture
AION Growth — sales, marketing, lead generation
AION Operations — internal workflow and reporting
Layer 2 — Industry Packs
Sector customisation
Healthcare Pack
Financial Services Pack
Legal Pack
Property Pack
Telecommunications Pack
Insurance & Recruitment — coming soon
Layer 3 — Enterprise Modules
Optional extensions
Voice AI
Secure Communications (via Pryvate)
CRM connectors
ERP connectors
Document AI
Compliance AI
Analytics Dashboard
Custom workflows
Bespoke integrations
Healthcare Pack
Healthcare
Patient communication, triage and clinical admin — governed and secure.
Why it matters: At peak times many practices lose a third of their calls — each one a patient who books somewhere else. AION answers every call, fills the diary and cuts the DNAs — admin support only, your clinicians stay in charge of care.
AION Front Desk
Patient front desk & triage
Appointment booking and patient registration
Symptom triage with emergency escalation
Repeat prescriptions and referrals
Insurance details capture
Clinician routing with medical terminology
AION Engagement
Patient reminders & follow-up care
Appointment and medication reminders
Follow-up care and recall campaigns
Chronic disease management journeys
Patient satisfaction and wellness campaigns
AION Growth
New patient acquisition
New patient and private healthcare enquiries
GP and specialist referral programmes
Health campaigns and cosmetic procedure marketing
AION Operations
Clinical admin & compliance
Waiting lists and clinician schedules
Resource allocation and incident management
Compliance reporting
Insurance claims and billing workflows
Pack integrations: EMR/EHR, practice management, calendars, patient portals and telehealth platforms — designed to integrate with systems such as EMIS, SystmOne and private practice-management platforms.
Financial Services Pack
Financial Services
Regulated customer communication with KYC, AML and audit built in.
Why it matters: If onboarding takes weeks, the bottleneck is document chasing — and it is entirely automatable. AION handles compliant document collection and KYC chasing so your people advise instead of administrate.
AION Front Desk
Verified customer enquiries
Identity verification and secure authentication
Product, mortgage and investment enquiries
Loan applications and card issues
Fraud reporting with escalation
AION Engagement
Client lifecycle communication
Portfolio reviews and wealth updates
Payment and renewal reminders
Loan progress updates
Customer onboarding journeys
AION Growth
Regulated growth workflows
Mortgage leads and lending opportunities
Wealth management and cross-selling
Insurance offers and business banking acquisition
AION Operations
Compliance-grade operations
KYC workflows and AML monitoring
Compliance tasks and risk approvals
Internal approvals and audit reporting
Case management
Pack integrations: CRM, banking systems, identity verification and KYC platforms — designed to integrate with systems such as Intelliflo, Xplan, Xero and QuickBooks.
Legal Pack
Legal
Matter-centric intake, client communication and practice operations.
Why it matters: 70% of clients retain the first firm that responds properly. AION makes sure your firm never loses a client to a slow response — and gives your fee earners their admin hours back.
AION Front Desk
Matter intake & routing
Matter intake with conflict checking
Case routing and appointment scheduling
Fee estimates
Document collection
AION Engagement
Client & matter updates
Client updates and matter status
Court date reminders
Missing document chasing
Deadline notifications
AION Growth
Practice development
New enquiry capture and qualification
Practice area marketing
Referral management and review requests
Business development workflows
AION Operations
Practice operations
Document management and matter workflows
Court deadlines and time recording
Billing and compliance
Internal approvals
Pack integrations: designed to integrate with practice management systems such as Clio, LEAP and Actionstep, plus Microsoft 365, SharePoint and VoIP.
Property Pack
Property
Sales, lettings and property management workflows end to end.
Why it matters: Around 20% of maintenance requests never needed a contractor — and every missed enquiry extends a void. AION answers every tenant and landlord enquiry 24/7, books the viewings and triages the maintenance.
AION Front Desk
Enquiries, viewings & maintenance
Property and rental enquiries
Viewing bookings and buyer qualification
Maintenance reporting
Tenant onboarding
AION Engagement
Progression & tenant comms
Viewing reminders and sales progression
Tenant communications
Maintenance updates
Contract milestone tracking
AION Growth
Vendor & landlord growth
Buyer nurturing and property alerts
Vendor acquisition and landlord campaigns
Mortgage introductions
AION Operations
Lettings & compliance admin
Maintenance workflows and contractor management
Lettings administration
Compliance certificates and inspections
Rent collection
Pack integrations: designed to integrate with Reapit, Goodlord, Fixflo and portal-driven enquiry flows such as Rightmove and Zoopla.
Telecommunications Pack
Telecommunications
Support, provisioning and field operations at telecoms scale.
AION Front Desk
Support & service requests
Technical support and fault diagnostics
Billing queries
SIM activation and number porting
New contract enquiries
AION Engagement
Customer lifecycle alerts
Usage alerts and fault updates
Renewal reminders and upgrade offers
Satisfaction surveys
AION Growth
Renewals & upsell
Contract renewals and upselling
Broadband sales and mobile upgrades
Business account acquisition
AION Operations
Service operations
Ticket management and fault escalation
Field engineer scheduling
Service provisioning
SLA monitoring and network maintenance
Next Verticals
More packs in development.
Operating in one of these sectors today? AION Infrastructure already delivers custom operational systems here while the packs are in development.
Coming soon
Insurance Pack
Claims intake, approvals and multi-stage policy workflows.
Coming soon
Recruitment Pack
Candidate screening, pipeline updates and interview coordination.
Your sector
Don’t see your industry? The Core Platform deploys in any sector — and AION can scope a custom vertical configuration around your workflows.
Deploy a platform that already speaks your industry.
Start with the Core Platform and the pack for your sector, or talk to AION about a custom vertical configuration.
